Aircall

Aircall is a cloud-based phone system and customer communications platform used by sales, support, and customer success teams to run calls and messages from a single workspace. It combines business telephony with SMS, MMS, and WhatsApp, a shared inbox, IVR, smart call routing, and a power dialer, with every conversation logged automatically to the CRM or helpdesk through more than 250 native integrations, including Salesforce, HubSpot, Zendesk, Pipedrive, and Intercom. Its AI layer works on three levels: AI Assistants that transcribe calls, coach reps live, and complete follow-up work; AI Voice Agents that answer, qualify, and resolve routine calls around the clock in 38 languages; and AI Messaging Agents that handle SMS and WhatsApp conversations. Aircall serves small and mid-size businesses as well as enterprise teams through desktop, web, iOS, and Android apps, and states that more than 24,000 companies use the platform. It holds SOC 2 Type II, GDPR, and HIPAA compliance.

Features

     
• Cloud Phone System: Local and toll-free numbers come with IVR, call queuing, routing rules, call recording, and softphone apps for desktop, web, iOS, and Android.
     
• Power Dialer and Outbound Campaigns: Reps can load up to 1,000 numbers and dial in sequence, with voicemail drop and team-wide campaigns with automated retries on Professional and above.
     
• AI Voice Agents: Natural-sounding agents answer and resolve calls in 38 languages, take actions in connected systems during a call, and escalate to humans with full context.
     
• Conversation Intelligence and Coaching: Transcripts, AI summaries, sentiment, key topics, talk-to-listen ratios, call scoring, live monitoring, whispering, and barge support rep coaching.
     
• Omnichannel Shared Inbox: Calls, SMS, MMS, and WhatsApp sit in one collaborative inbox where team members can assign and comment on conversations.
     
• 250+ Integrations and API: Native CRM, helpdesk, and ecommerce integrations sync calls and customer data automatically, with APIs and webhooks for custom builds.
   

Pricing

Aircall prices per license with a minimum of three users, and annual billing saves 25 percent. US annual rates are as follows:

     
• Essentials: $30 per license per month. Unlimited US and Canada calling, SMS and MMS, shared inbox, call recordings and AI transcripts, IVR, basic analytics, 250+ integrations, and 50 AI Voice Agent minutes per month.
     
• Professional: $50 per license per month. Adds AI call summaries and conversation intelligence, smart routing and queue callback, Power Dialer, voicemail drop, outbound campaigns, coaching tools, live monitoring, advanced analytics, and Salesforce Sales and Service Cloud integrations.
     
• Enterprise: custom pricing for 25 or more licenses. Adds unlimited global calling, SSO and SCIM, Analytics+, enterprise SLAs, premium onboarding, and prioritized support.
     
• AI Voice Agents standalone: from $100 per month minimum. Usage is billed per minute, from $0.49 pay as you go down to bundles such as 2,500 minutes for $725.
   

Add-ons include AI Assist Pro real-time coaching at $49 per seat per month, WhatsApp at $10 per seat, Analytics+ at $15 per seat, and additional numbers at $6 each per month. Free access is available for testing the platform, with 100 bonus AI Voice Agent minutes at signup.

Pros

     
• Intuitive Interface: G2 reviewers consistently cite ease of use and quick onboarding, with little training needed for new agents.
     
• Deep CRM and Helpdesk Integrations: Reviewers on G2 and Capterra rank the native HubSpot, Salesforce, and helpdesk integrations among Aircall's strongest points.
     
• Reliable Call Recording: Automatic recording is widely praised, with reviewers using recordings for training and quality audits.
     
• Fast Deployment: Numbers and users can be provisioned quickly, so teams go live without a lengthy setup project.
     
• Sales and Support on One Platform: Inbound routing and outbound dialing tools share the same workspace and customer data.
     
• Large Review Base: Aircall holds a 4.4 average on G2 across more than 1,600 reviews and 4.2 on Capterra across more than 450.
   

Cons

     
• Connection and Call Quality Issues: Connection problems and call quality are the most frequently cited complaints on G2, and Capterra reviewers describe echo, latency, or dropped calls on weaker connections and during busy periods.
     
• Dialer and Loading Glitches: G2 reviewers also flag dialer issues and slow loading as recurring frustrations.
     
• Limited Analytics on Lower Tiers: Capterra reviewers want more advanced, customizable reporting, and Essentials retains only six months of basic analytics.
     
• Three-User Minimum: Every plan requires at least three licenses, raising the entry cost for solo users and very small teams.
     
• Key Features Gated or Sold Separately: Power Dialer, AI call summaries, and the Salesforce Sales Cloud integration require Professional, while real-time AI coaching is a $49 add-on.
     
• Integration Noise: A Capterra reviewer notes that some integrations generate many hard-to-distinguish call recordings.